Privacy Policy

Introduction

1.1.

Please read this Privacy Policy very carefully so that you are fully aware of how we treat your personal information. This policy should be read in conjunction with the usage policy for the Efendim app.

1.2.

This Privacy Policy applies to the Efendim website and app and the services displayed or linked to this policy are owned and operated by Efendim.

1.3. 

By accepting this privacy policy, you expressly consent to the practices described in this policy. If you do not agree to be bound by the terms of this policy, you must not use the Efendim website and app.

Information gathering

The primary purpose of Efendim’s website and app in collecting information from you is to provide you with a more secure and seamless experience. This enables us to provide you with the services and features you need, and information is collected by the following means:

2.1. 

Registration information: It is the primary information that users provide to us when filling in the account registration fields, for example, name, phone number, e-mail address, information that users provide after registration, and any other information about you.

2.2. 

Service Provider Information: We collect information about service providers and home maintenance services. For example the service provider’s name, address, profession, mobile number, personal photo, and any other information.

2.3. 

Purchase Order Information: When you use the service to place an order from a restaurant or store through Efendim, we collect information such as name, phone, payment information, delivery address, restaurant or store you ordered from, your order information, and any information you may provide on the order form. And delivery information from the restaurant or store.

2.4. 

Financial Information: We will, through a third-party payment service provider, collect your credit/debit card information or other financial information and payment information. 

We will only use this information in relation to the financial transaction and we will not share this information with third parties, except to the extent necessary to complete the financial transaction or comply with applicable law.

2.5. 

Technical information: We collect certain information automatically and store it in log files, and this information includes the Internet Protocol (IP) address used to connect your computer to the Internet, browser type, Internet service provider, referring / exit pages, device identifier, advertisement ID, operating system. Types of add-ons, date and time, number of clicks, information about your use of our services, data related to networked devices (for example, computer, mobile device, or any device used to use the Efendim app).

2.6. 

Contact information: This information is for your communication with us about your requests or any inquiries about the site or application or disputes and includes the following contact information (full name, title of the request, the title, and subject of the message).

2.7. 

Geolocation information: We may use and store your location information if you allow us to do so, such as, the GPS signal of your device or information about nearby Wi-Fi access points and mobile phone towers that can be sent to us when you use certain services and enable you to function geolocation. You can enable or disable location services when using our services at any time via your device settings.

2.8. 

Information cookies and similar tracking technologies: We use cookies and similar tracking technologies to track the activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

2.9. 

Other information that you provide to us: You may voluntarily provide us with additional information about yourself that does not identify you personally, including, but not limited to name, address, gender, country, service preferences, type of smartphone, and technical information about the user’s contact methods with the store, Commercial information – example, commercial registration, and other information.

Use of the information

We use the information we have collected from users for the following purposes:

3.1. 

To validate accounts and user activities.

3.2. 

To provide services and support, and to measure and improve the level of our services for you.

3.3. 

To provide you with customized materials about offers, products, and services that may be of interest to you.

3.4.

To process and complete your requests through the application.

3.5. 

To process payment and other information and payment methods for services.

3.6. 

To communicate with you and answer your questions and inquiries.

3.7. 

To analyze data, monitor and prevent fraud, operate and expand our business activities.

3.8. 

To inform you of changes and updates related to services, terms, and conditions.

3.9. 

For promotional and informational purposes, conducting market research and surveys.

3.10. 

To comply with legal obligations, or to protect your interests, or as the public interest may require.

3.11. 

For any other purposes that you agree to, are notified of, or not inform you of. 

Share information

We may share your personal information – as necessary – for the following purposes:

4.1. 

To implement your requests that you have submitted to our partners from restaurants and stores, or to solve problems or improve their services; Or with delivery workers to be able to deliver your order;

4.2. 

To provide assistance and solve problems you encounter in relation to our services through our customer service partners.

4.3. 

To comply with and respond to applicable laws or regulations, statutory or governmental procedures and claims, to comply with a court order, subpoena, search warrant, law enforcement request, or similar legal process, or to protect our legal rights.

4.4. 

For marketing and promotional purposes, when Efendim shares information about users with third parties, such as advertisers or partners, our sites may provide links to third-party websites, such as those of our business partners and online advertisers. It may include other services, such as marketing and promotion provided by business partners.

Please be aware that Efendim does not control the media policies or practices of these third parties, and you should review their policies to see the practices they offer.

4.5. 

To implement our terms and any other applicable terms and policies, including for the purposes of investigations into potential violations, suspected violation of terms and conditions, fraud, infringement of intellectual property, or any other activity that may be illegal or expose us to legal liability.

4.6. 

To protect our rights, privacy, property, or safety of our users or the Efendim website and application, and to detect and prevent fraud, security and legal issues, and technical failures, deal with them, and investigate them. 

Legal disclosure

In the event of any transfer or change in our business, such as a merger or acquisition by another company, or the sale of all or part of the assets, the user’s account and data will form part of this process. 

Duration of retention of  personal information

We, on the Efendim website and application, only store your personal information as long as it is necessary for the purposes for which or through which the personal data is processed and related to it, and we keep your personal information for as long as we deem appropriate to provide services to you and others and in compliance with our legal duties. 

If you do not want us to continue using your personal information or to provide you with the services of the Efendim website and application, you can ask us to delete and remove your personal information and close your account. 

If possible, please be aware that we will keep the information from suspended or deleted accounts according to what our legal business interests dictate. 

Abide by the law, avoid fraud, settle disputes, assist in conducting investigations, apply terms and conditions, and take any other actions permitted by law. The information will be handled in accordance with this privacy policy. 

Information security and protection

7.1. 

The security of your data on the Efendim website and application is an important and top priority issue for us, so we strive to keep all your information confidential and secure, and we take all necessary and appropriate security measures, procedures, and security standards to protect it from loss, damage, misuse, modification, change or disclosure. 

Or unauthorized access or unintended and illegal use such as firewalls (computing), or encrypted Virtual Private Networks (VPNs).

7.2. 

We are always working to update our security practices and follow the best-known procedures to protect your personal information, and review our security procedures carefully. 

It is possible that this level of protection will not be 100% effective unless you follow your own security policies.

7.3. 

You should not share your account data with anyone, and if you are concerned that any of your personal data has been disclosed, you must change it immediately after logging into your account. 

In the event that you receive an email indicating that it is coming from Efendim and requesting personal information about you by e-mail, please forward it and immediately forward it to Efendim Mail. 

Data breach

In the event that we become aware that the website or application has been compromised by security, or personal information has been disclosed to other parties as a result of external activity, including cybersecurity attacks or fraud, we reserve the right to take appropriate measures such as investigation, reporting, communicating with the responsible legal authorities and cooperating with them. 

In the event that the data is breached, we will inform the affected users if we believe that this data exposes the user to danger, and we will report via e-mail or website messages.

9.

Links to third parties

Efendim website and application may contain links to websites that are not owned or controlled by us or advertisements from other sites. Therefore, we recommend that you read and understand the privacy policies of these sites before using them, so we do not bear any responsibility for the content, activities, and practices of these sites that you link to. The above privacy policy applies only to information collected by Efendim. 

Emails

The Efendim website and application may send e-mails to your e-mail registered with us. To stop receiving these messages, follow the unsubscribe link at the bottom of the e-mail and select the appropriate option for you. 

Service providers

We may employ third-party companies and individuals to facilitate our services (“service providers”), to provide the service on our behalf, to perform service-related services, or to help us analyze how our services are used. These other parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. 

Analytics

We may use third-party service providers to monitor and analyze the use of our services. 

Re-marketing

We may use remarketing services to advertise about you on third-party websites after you visit our services. 

We and our third-party suppliers use cookies to inform, improve and display ads based on your previous visits to our services. 

Your rights

14.1. 

We are committed to protecting your rights to privacy. This includes:

14.1.1. 

The right to access personal data that we collect or have previously provided to us.

14.1.2. 

The right to obtain a copy of all personal information we process.

14.1.3. 

The right to request the correction of any inaccurate data or information we process, and the information we keep about you if it is incomplete.

14.1.4. 

The right to restrict or prohibit the processing of your personal data.

14.1.5. 

The right to object to our processing based on our legitimate interest.

14.1.6. 

The right to request that we delete your personal information.

14.1.7. 

The right not to be subject to a decision based on automatic data processing.

14.1.8. 

The right to file a complaint with the Data Protection Authority and the Ministry of Commerce.

14.2. 

If you want to exercise your rights or if you have inquiries about the data we keep or use, or request to change preferences and contact information through mobile phones, you can contact us through means of communication.

Privacy management

15.1. 

You have a big role in protecting your personal information and data and you can do the following:

15.1.1. 

Access, control, or amendment of information that identifies you through your Efendim account.

15.1.2. Choose how cookies and other tracking technologies are handled.

15.1.3. 

Never disclose your password or account information to anyone else.

15.1.4. 

You should always log off at the end of your session, especially if you are using someone else’s computer or on public Internet settings.

15.2. 

Efendim is not responsible for any actions arising from third parties’ access to your information due to your failure to maintain the confidentiality of your personal information. 

“Cookies” Policy

When you visit Efendim website and application, it saves cookies in your browser, and these files are small text files that the site or service provider stores on your device (computer, tablet or smartphone) through your browser, which allows the site’s systems or service provider to recognize On your browser and get and remember some information.

16.1. 

Use of cookie information

Cookie information is used for the following purposes:

16.1.1. 

To recognize your device when you return to visit the website and the application again.

16.1.2. 

To collect general data about the volume of site and application visits and interactions on the site and application in order to be able to provide better experiences and tools on the site in the future.

16.1.3. 

To help us understand your preferences based on your current or past activity on the site, which enables us to improve our services for you. 

And to help you get the services as soon as possible according to your previous preferences.

16.1.4. 

To improve, manage and analyze website and app usage.

16.2. 

Cookies are disabled

16.2.1. 

If you disable or disable cookies, some features will be suspended, and some features that make your site experience more efficient will not function as they should.

16.2.2. 

The site does not disclose the user or visitor cookies to any other party except for those mentioned in the privacy policy, unless there is a required judicial action, such as a search warrant, court order, or legal order. 

Children’s privacy

We do not knowingly collect any personal information from children and we do not intend to do so in the future. If a parent or guardian has reason to believe that a child (under 18 years of age) provided Efendim with personal information without their prior consent.  please contact us to ensure that the information is removed and that they opt-out of any marketing communications. 

Changes to the Privacy Policy

18.1. 

Please review this policy regularly for the most recent version of this Privacy Policy.

18.2. 

The Efendim website and app reserves from time to time in its sole discretion the right to make changes or updates to the privacy policy at any time. When we make any material changes to the way we handle your personal information, we will notify you of this through our services or via the email specified for your account.

18.3. 

All changes to the Privacy Policy will take effect immediately upon their posting, and your use of our services after the notification of the material change or the publication of the updated statement means your acceptance of all these changes.

19.

Communicate with us

If you have questions or concerns about Efendim collecting, using or disclosing your personal information, please contact us at:

Address: Sakarya, Fatih 34130 Istanbul

Email: [email protected]

Phone: +905510685750

Algeria Office:

Address: Centre d’affaire el mohammadia mall, el djenina, 4eme etage bureau N 74 N 1168, El Mohammadia, Algiers

Phone: +213676103520

You acknowledge that you have read and understood this privacy policy and agree to abide by all of its terms and conditions. Your continued use of the Efendim website or its services is your explicit confirmation and consent to abide by this policy.

* Date of last revision: August 2022

Copyright © 2022 Efendim

All rights reserved to Efendim (licensed and legally registered).